Privacy
and Cookie Policy
Last updated: May 24, 2024
Introduction
You are welcome to choose the game
(collectively hereinafter referred to as the “game”) provided by
the Game Science Interactive Technology Co.,
Ltd (collectively hereinafter referred to as “we” or “Game Science”,
registered at Hangzhou, PRC), and browse our website
(collectively hereinafter referred to as the “Services”)! When you use our
Services, we may collect and use your relevant personal information. We hope to
use the “Privacy and Cookie Policy” (hereinafter referred to as “this policy”)
to explain to you the corresponding processing rules and other related matters
when we collect and use your personal information, to better protect your
rights and interests.
Before using our Services, please be
sure to read and thoroughly understand this policy especially the terms marked
in bold. You should read it carefully and start using it after confirming your
full understanding and agreement. If you do not agree with the content of this
policy, it may cause Services to not be provided normally, or Services effect
we intend to achieve cannot be achieved, and you should stop accessing/using
our Services immediately.
This policy will help you understand
the following content:
1.
Information We Collect
2.
How We Collect Your Information
3.
How We Use Your Information
4.
How We Share Your Information
5.
How We Protect Your Information
6.
Your choices and controls
7.
Minors’ Privacy
8.
Updates and Notifications
9.
Contact Us
1. Information We Collect
The information we collect depends on what Services you use and how you
use them.
We collect information that you provide us, such as:
·
Your Account
information, including your email address, telephone number, real name or other
identity information;
·
Information you
provide in response to surveys about our Services; and
·
Information you
provide when seeking help from us, such as your name, telephone number, and
records (including call recordings) of the issues you experience.
When you play our online games, your in-game profile information,
gameplay, and statistics are collected and some may be visible in-game.
We may collect other information automatically when you use our Services,
such as:
·
IP address;
·
Information
about your device, hardware, and software, such as your hardware identifiers,
mobile device identifiers;
·
Approximate
geolocation data (derived from IP or device settings);
·
Browser
information, including your browser type and the language preference;
·
Referring and
exit pages, including pages viewed and other interactions with web content;
·
Details about
what Services you purchase or obtain, and your use of them; Device event
information, including crash reports, request and referral URLs, and system
activity details (e.g., whether you encountered an error playing our games or
lost Internet access); and
·
Other information
(For example, we may collect and display your portrait in the process of
filming, interviewing and promoting live events) that you may provide as part
of your participation in live events.
We also may collect and store information locally on your device, using
mechanisms like cookies, browser web storage (including HTML 5), and
application data caches.
Please note that if certain features on our Services are provided by third
parties, those third parties may also use automated means of data collection and
may record information about your use of our Services or others’ websites over
time. These features are subject to those third parties’ privacy notices and
policies. If you do not agree with these privacy notices and policies, you may
not be able to use the third party services and certain features of our
Services related thereto.
2. How We Collect Your Information
Cookies are
text files which
are placed on your device when a website is
loaded on your browser. Cookie does lots of different jobs, like letting
you navigate between pages efficiently, remembering your preferences, and generally
improving the user experience. Cookie may tell us, for example, whether you
have used our Services before or whether you are a new user.
They are widely
used in order to make websites work or work more efficiently, as well as to
provide information to the owner of the site. Cookie can be first party or third party. A first party cookie
is set directly by us to your device, whereas a third
party cookie is set by a third party (such as analytics
providers).
We use essential cookie, log files and similar files or technologies to
make our site work. With your consent, we may also use non-essential cookies to
improve user experience and analyze website traffic.
The table below explains how we use performance,
analytics and tracking cookies on our website:
|
Cookie Name |
Purpose |
Duration |
First or Third party |
|
_ga |
Analyzing Google website statistics |
400 days |
Third |
|
_ga_RKXDL4BSW0 |
400 days |
||
|
_ga_0LQ03TPHR9 |
400 days |
||
|
CNZZDATA1280212235 |
Analyzing CNZZ website statistics |
6 months |
Third |
|
CNZZDATA1281292071 |
6 months |
||
|
cna |
6 months |
||
|
UM_distinctid |
6 months |
||
|
_fbp |
Analyzing Facebook Ads statistics |
3 months |
Third |
|
GSOWS |
Recording the actions of users to optimize the web pages |
1 year |
First |
We
use internal and third-party analytics technologies to collect information
about how you use our Services, your computer or device and the health of our
Services.
For
instance, we may collect and store data from your computer or device when you
use our Services. This information includes technical and related information
about your computer, device, and operating and/or network systems (such as IP
Address and device identifiers); information about your engagement with certain
features and services; gameplay and usage statistics; as well as system
interactions and peripheral hardware. We may also collect and store data from
your device to create probabilistic identifiers for the purposes of analyzing
the services accessed by our players across devices. If you play a game offline
without connecting to the Internet, this data will be stored on your device and
transmitted to us when your device connects to the Internet. If you participate
in online Services, we may also collect, use, store and transmit your personal
and/or statistical data regarding your game play.
3. How We Use Your Information
We use
your personal information, both individually and combined together, in the
following ways.
·
Operate,
analyze, improve, and develop our games and Services;
·
Undertake
research and analysis to develop and demonstrate our technology, and to better
understand our players;
·
Measure the
health of our Services;
·
Set up and
maintain accounts for which you register;
·
Identify, fix,
and troubleshoot bugs or functionality errors;
·
Adhere to your
preferences and to deliver content;
·
Help keep our
Services safe and fair, resolve disputes, investigate and help curb fraud and
illegal behavior, comply with the law, and to enforce our agreements and
policies; and
·
Other purposes
you consent to, are notified of, or are otherwise disclosed to you when you
provide personal information.
·
Help identify
and troubleshoot problems with your account or Services;
·
Questionnaires;
·
Communicate
with you and respond to your specific requests or questions; and
·
Manage and send
you confirmations and important information about your account, Services,
subscriptions, and warranties.
·
Provide you
with relevant content, recommendations or information; and
·
Provide you
with Service updates.
We
retain the information we collect for as long as necessary to provide our
Services, and we may retain that information beyond that period if necessary
for legal, operational, or other legitimate reasons.
Where
possible, we may also de-identify, anonymize, or aggregate the information we
collect, or collect it in a way that does not directly identify you. We may use
and share such de-identified information as necessary for our business purposes
and as permitted by applicable law.
4. How We Share Your Information
Some
specific modules or functions in this business function are provided by
external vendors. We will sign strict confidentiality agreements with companies,
organizations, and individuals with whom we entrust personal information to
handle it, requiring them to process personal information under our
requirements, this policy, and any other relevant confidentiality and security
measures.
We take
the protection of your personal information very seriously and we do not share
your personal information with companies, organizations, and individuals other
than our game providers, except in the following cases:
·
Share with
explicit consent: We will share your personal information with other parties
with your express consent;
·
Sharing in
statutory circumstances: We may share your personal information under the
provisions of laws and regulations, the resolution of litigation disputes, or
as required by administrative and judicial authorities under the law; and
·
Necessary
sharing with affiliates: Your personal information may be shared between us and
our affiliates as necessary to facilitate our consistent services based on a
unified account system for you to manage, personalize recommendations, secure
systems, and account security. We will only share the necessary personal
information and will seek your authorization again if we share your sensitive
personal information or if an affiliate changes the purpose for which personal
information is used and processed.
For
external processing purposes, we may share your personal information with
third-party partners (third-party service providers, contractors, agents,
advertising partners, app developers, etc., for example, communications service
providers who send an email or push notifications on our behalf) to enable them
to process such information for us under our instructions, this policy, and
other relevant confidentiality and security measures, and for the following
purposes:
·
to provide you
with our services;
·
to achieve the
purposes set out in the section “How We Collect Your Information” and “How We
Use Your information”; and
·
to fulfill our
obligations under the User Agreement or this policy and to exercise our rights.
If we
share your information with third-party partners, we will use encryption,
anonymization, etc. to keep your information safe.
In the
event of a reorganization, divestiture, merger, sale, or bankruptcy, we may
transfer all information we collect to the relevant third party and will obtain
your consent to do so if required by law or contract.
We
will only disclose your personal information if:
·
Disclose the
information you specify with your consent; and
·
We may disclose
your information under the type of information requested and the way it is
disclosed, as required by law, regulation, mandatory administrative enforcement,
or judicial requirements. Subject to laws and regulations, when we receive a
request for such disclosure, we require the recipient to produce legal
documents, such as a subpoena or investigation letter. We strongly believe that
the information requested from us should be as transparent as possible to the
extent permitted by law. All requests are carefully reviewed to ensure that
they are legally based and limited to data that law enforcement has a
legitimate right to obtain for specific investigative purposes.
We collect,
use, share, transfer, and disclose your information without prior authorization
in the following circumstances:
·
Directly
related to national security and national defense security;
·
Directly
related to public safety, public health, major public interests;
·
Directly
related to judicial or administrative enforcement of criminal investigations,
prosecutions, trials, and enforcement of sentences;
·
To safeguard
the life, property, and other important legitimate rights and interests of you
or other individuals which it is difficult to obtain your consent;
·
Information
that you disclose to the public on your own;
·
Collecting
information from legitimate publicly disclosed information, such as legitimate
news reports, government information disclosure, etc.; and
·
Related to our
compliance with our obligations under laws and regulations.
According
to the law, the sharing, transfer, disclosure of personal information processed
by de-identification, and to ensure that the data recipient cannot recover and
re-identify the subject of the information, is not the external sharing,
transfer and public disclosure of personal information, the preservation and
processing of such data will not require your notice and your consent.
5. How We Protect Your Information
Unless the law specifies a different retention period, we will only keep
your Data for the time strictly necessary. If we terminate the service or
operation, we will promptly stop the activities of continuing to collect your
personal information. At the same time, we will comply with relevant laws and
regulations to notify you in advance, and delete or anonymize your personal
information after terminating the service or operation, unless otherwise
provided by laws, regulations or regulatory authorities.
The personal information you provide will be processed within the PRC,
unless: i. The law has specific rules; ii. You authorize us clearly; iii. You
request to obtain overseas services and other personal initiatives.
When our products or services stop operating, we will make announcements
and notices in accordance with relevant laws and regulations to protect your
legitimate rights and interests.
Game Science takes a range of appropriate security measures (include
establishing reasonable rules & standards and applying security technology)
designed to to help protect your information from unauthorized access, use,
modification, destruction, loss, or disclosure both during transmission and in
storage.
We also take encryption techniques to ensure that the personal information
collected is protected. For example, we use SSL to encrypt and store your
personal information.
During processing personal information, we takes multiple data masking
technology to enhance the data security.
Furthermore, we use computer systems with multi-factor authentication and
limited access in controlled facilities to protect personal information.
·
We establish
management system controlling. The minimum amount of your information will be
accessed to the authorized staff. We will also apply strict limitation on the
scope of people authorized to access the information. Meantime, we strictly
require them to perform their confidentiality and security duties, if they
fail, we will pursue their legal obligations or end the cooperative
relationship with them. We control the data security by confidentiality
agreement, monitor and audit mechanism. We also hold training program on
security and privacy protection for our staff;
·
To protect
information security, If you think the personal information we hold about you
is incorrect, the product will access, modify or delete the relevant
information according to your request (unless it is necessary to retain these
personal information for legal purposes;
·
We will take
reasonable measures to try to avoid collecting irrelevant personal
information. We will only store your information for a necessary period
for achieving the purpose of providing our services or as required by laws and
regulations;
·
However, the
Internet by its nature is not a secure environment and the nature of security
risks is constantly evolving, as are the technical and organizational industry
standards relating to management of those risks. Please pay attention to
protect your information security. Choosing a complex password you don’t use on
any other system is important;
·
We strive to protect
information security. We shall remain liable if there is any damage to your
legitimate rights caused by the damage of our physical, technical or
administrative protect facilities;
·
The computer
system and the communication network or the devices when you using the game
services are beyond our control, please you understand and pay attention to
protect your personal information;
·
Please note
that the information you share voluntarily may be involved in your or others’
personal information, even or sensitive information. For example, the pictures
you upload when you post your comments. Please consider more carefully whether
to share the relevant information when using our services; and
·
Please choosing
a complex keyword to help us to ensure your account in safe security. We will
endeavor to ensure the security of any information you send us. We shall remain
liable if there is any damage to your legitimate rights caused by the damage of
our physical, technical or administrative protect facilities.
We
have formulated multiple systems to deal with the potential risks (such as
disclosure, damage, loss etc.). The systems develop the standard of
classification and gradation of security incidents and design the processing
flow. We have also set up the emergency team for security incidents. In
addition, we occasionally organize internal training and emergency drill to
ensure our staff handle the procedures of emergency response.
If any
security incident occurs, we will initiate the emergency plan to prevent it
from expanding. Upon the occurrence of such incident, we will inform you the
basic situation of the security incident, the treatment measures and remedies
we will take or have taken as well as our advices for you, via announcements,
push notifications or emails, etc. If it is difficult to inform every user, we
will issue the warning through public announcements. Meantime, we will also
actively report the proceeding of the security incident in accordance with laws
and rules.
Please
understand the Internet by its nature is not a secure environment and the
nature of security risks is constantly evolving, as are the technical and
organizational industry standards relating to management of those risks. The
complete security of any personal information cannot therefore be guaranteed,
even if we have tried to strengthen security measures. Please note that there
may be problems with the computer system and the communication network when you
using the game services, because of the situation beyond our control.
Please
keep properly your account, keyword and other identify elements. When you using
the game service, we will verify your identify by your account, keyword and
other identify elements. Once you leak the above information, you may suffer
loss. If you think your account, keyword and / or other identify elements may
be or have been leaked, please contact us immediately so that we could take
measures in time to avoid or reduce losses.
6. Your Choices and Controls
We seek to provide you with meaningful choices
about the personal information we collect. The specific choices available to
you often vary depending on the exact nature of our relationship with you, such
as our Services you use. Common examples include:
·
You
can request that we provide access to, or that we correct or delete, personal
information we’ve collected from you. Please submit requests to access, update,
or delete personal information associated with your account by reaching out to
us as described in “Contact Us” below. Note that we may ask you for additional
information to help us verify who you are before completing your request.
·
You
can change your email marketing preferences at any time, such as by using the
opt-out mechanism provided in our marketing emails or contacting us with your
request (see “Contact Us” below).
·
You
can change your browser or mobile device settings to block, manage, delete, or
limit tracking technologies like cookies. In some cases, blocking or disabling
cookies may cause our Services not to work as intended and some features may
not be available.
·
If
you’re under the age of 18 and have a Game Science account,
you can ask that we remove or anonymize certain content
you’ve provided on our Services. Please direct requests to help
delete or edit content on our Services to Game Science as described in “Contact
Us” below.
Some parts of the world provide individuals with
specific choices related to their personal information by right under local
law.
7. Children’s Privacy
Minors
are not allowed to create their own account without the parent’s or guardian’s
consent. If you are a minor, it is recommended that you ask your parents or
guardians to read this privacy policy carefully. You can only use our services
or provide us with information with the consent of your parents or guardians.
In the
case of we collecting minors’ personal information when their using our product
or services under parent’s or guardian’s consent, we only use, share, transfer
or disclosure this information when permitted by laws and regulations, the
parent’s or guardian's explicit consent, or the protection of minors is
necessary.
The
personal information protection policy for minors under 14 years old is
followed by the "Children's Personal Information Protection Policy".
8. Updates and Notifications
We’ll update our privacy notice from time to time to reflect changes in
technology, law, our business operations, or any other reason we determine is
necessary or appropriate. When we do make changes, we’ll update the “Last
Modified” date at the top of the notice and post it to this page. If we make
material changes to the notice or the ways we process player info, we’ll
provide you additional notice as well (such as by prominently posting a notice
of the changes on the Riot Services before they take effect or sending you a
notification directly). The material changes referred to in this policy include
but are not limited to:
·
The significant changes in our
service mode, such as the changes in the purpose, types and using ways of
personal information;
·
The significant changes in the
ownership structure, such changes in owners caused by business adjustments,
bankruptcy mergers, etc;
·
The significant changes in
personal information sharing, transfer or public disclosure;
·
Your rights and obligations
change significantly in processing and exercising your personal information;
·
Our responsible department,
our contact and complaint channels change significantly; and
·
Other issues
occurred to seriously affect your personal rights and interests.
Using
our Services following such a change means that you have read and understood
all the changes and accept any changes. Or you can stop using this game service
and the page service.
We
encourage you to check back periodically to review this notice for any changes
since your last visit.
9. Contact Us
We will protect your personal information in accordance
with this policy. If you have any questions or complaints about this notice or
our privacy practices, please contact us by the ways listed below: privacy@gamesci.com.cn.
Under normal circumstances, we will reply within 15
workdays after receiving your questions, comments or suggestions and verifying
your user identity. If you are not satisfied with our response, you can also
file a complaint with the consumer rights protection department or file a
lawsuit in a court with jurisdiction.
Game Science Interactive Technology Co., Ltd.